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Samaritans warned of volunteer exodus if plans to close branches go ahead
This post was originally published on this site.
Call handlers at the mental health helpline Samaritans are warning of a mass exodus of volunteers after the charity announced plans to close branches.
The ‘volunteer listeners’ say a shortage of people taking calls will lead to longer wait times to have them answered.
In July, Samaritans chief executive Julie Bentley said it was no longer sustainable to have so many branches.
In a video message to staff, seen by Sky News, she said: “Many of the branches we have today came into existence at a time when Samaritans was set up as a local service, providing separate local numbers. But that hasn’t been the case for some time.
“Our service today doesn’t need the number of buildings we currently have.”
Colm Martin, a volunteer listener for five years, said the announcement came “out of the blue”.
“We cannot make sense of it. This is supposed to be about improving a service and we can’t understand how closing half of all of the branches will improve the service or encourage more volunteers to come forward.”
Mr Martin says he thinks Samaritans will lose volunteers.
“Not because they want to leave, but because they’re forced out, because there isn’t a branch local to them that they can go to,” he said.
Last year, three million people called the Samaritans in need of support. Its website reads “every life lost to suicide is a tragedy”.
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About 23,000 trained volunteers work with the charity to listen and provide fast support to those experiencing suicidal thoughts as well as other mental health issues.
Ms Bentley told Sky News: “The improvements we’re proposing would mean callers getting through to Samaritans quicker while making it easier for anyone to join our amazing group of volunteers, regardless of their circumstances or busy lifestyles.
“Samaritans will continue to be there for those struggling to cope across the UK and Republic of Ireland, day and night, 365 days a year.”
Surbiton-based Angela remembers calling Samaritans for help 40 years ago when her father was dying of cancer.
“Whenever I reached out to any family member, they’d say ‘oh come on, you’re strong, you know what you’re doing. You’re a nurse’, she said.
“One night, I just reached an emotional limit. It was about two o’clock in the morning, and I thought ‘I’m going to burst here’.”
Angela says she cannot recall how long the call lasted but says it was answered quickly.
“He hardly spoke, he just let me empty all my thoughts and he listened,” she said. “That was so powerful to have someone just listening and not interrupting, not dismissing my feelings.”
The charity is set to vote on the proposed changes, which would take place over the next seven to 10 years, this weekend, although in Ireland the consultation process is not due to start until 2027.
Anyone feeling emotionally distressed or suicidal can call Samaritans for help on 116 123 or email jo@samaritans.org in the UK.
Alternatively, you can call Mind’s support line on 0300 102 1234, or NHS on 111.
Breaking News
Iran faces reintroduction of nuclear sanctions
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Deep sanctions on Iran over its nuclear programme look set to go into force once again, even as a UN watchdog confirmed inspections of its atomic sites had resumed.
Russia failed in an effort with China yesterday to delay the reimposition of the measures on Iran, with Russia raising the prospect that it may not enforce the sanctions – despite being required to under international law.
European powers triggered the process to reimpose economic sanctions after demanding Iran reverse a series of steps it took after Israel and the United States bombed its nuclear sites in June.
The UN’s nuclear watchdog, the IAEA, did confirm that inspections of Iranian nuclear sites had resumed this week after a hiatus following the US and Israel’s strikes.
Resumption of the International Atomic Energy Agency’s inspections was a key measure demanded by the Europeans – Britain, France and Germany.
“I signed an agreement with the agency in Cairo and the director general of the agency is quite satisfied and happy,” Iran’s Foreign Minister Abbas Araghchi said.
Mr Araghchi has insisted any effort to reimpose sanctions is “legally void,” vowing never to “bow to pressure” on its nuclear programme – but left the door open to more talks.
Iran’s President Masoud Pezeshkian said Iran would not leave the Nuclear Non-Proliferation Treaty in retaliation to sanctions being reimposed.
China and Russia’s effort to buy time for diplomacy was rejected by nine countries against four in favour.
“UN sanctions, targeting Iranian proliferation, will be reimposed this weekend,” said Britain’s ambassador to the UN Barbara Woodward.
“We stand ready to continue discussions with Iran on a diplomatic solution to address international concerns about its nuclear programme. In turn, this could allow for the lifting of sanctions in the future,” she added.
Read more: UN nuclear watchdog chief says inspectors ‘back in Iran’
The UN sanctions, notably on Iran’s banking and oil sectors, are set to take effect automatically at the end of today.
China and Russia at the Security Council session pushed a resolution that would have extended talks until 18 April 2026.
“We had hoped that us, that European colleagues in the US, would think twice, and that they would opt for the path of diplomacy and dialog, instead of their clumsy blackmail,” the Russian deputy ambassador to the UN told the council prior to the vote.
“Did Washington, London, Paris, Berlin make any compromises? No, they did not,” he added.
‘Several workable solutions’
France’s ambassador to the UN Jerome Bonnafort told the council all sides had been “trying to find, until the very last moment, a solution.”
France – speaking for itself, Germany, and Britain – has told Iran it must allow full access to UN nuclear inspectors, immediately resume nuclear negotiations, and offer transparency on highly enriched uranium, the whereabouts of which has been the subject of speculation
The European nations “and the US have consistently misrepresented Iran’s peaceful nuclear programme,” said Mr Araghchi who insisted Iran had put forward “several workable” proposals.
The European countries’ “pursuit of the so-called ‘snapback’ is legally void, politically reckless and procedurally flawed,” he said.
The 2015 deal, negotiated during Barack Obama’s presidency, lifted sanctions in return for Iran drastically scaling back its controversial nuclear work.
US President Donald Trump in his first term withdrew from the deal and imposed sweeping unilateral US sanctions, while pushing the Europeans to do likewise.
Steve Witkoff, Mr Trump’s roving envoy who had been negotiating with Iran until Israel attacked, said that Iran was in a “tough position” but also held out hope for a solution.
But Iran’s president was withering in his assessment of the United States diplomatic efforts, claiming that Mr Witkoff and his team were not serious.
“We came to understandings a number of times but they were never taken seriously by the Americans,” Mr Pezeshkian told reporters on the sidelines of the UN General Assembly.
Iran has long contended that it is not seeking nuclear weapons, pointing to an edict by Supreme Leader Ayatollah Ali Khamenei, and US intelligence has not concluded that the country has decided to build a nuclear weapon.
Breaking News
Guinea Supreme Court confirms vote to change constitution
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Guinea’s Supreme Court confirmed the result of a referendum to approve a new constitution in the junta-ruled country, saying it was backed by an overwhelming majority of voters.
The final tallies – 89.38% in favour and 10.62% against – confirmed the provisional vote results announced on Tuesday evening.
Opposition parties had called on voters to boycott last Sunday’s referendum, accusing General Mamady Doumbouya of using it to stay in power.
Earlier, they had filed a request to the court to annul the result. The request was rejected.
The court’s confirmation paves the way for elections to be held in December.
The signs suggest that Mr Doumbouya will run for the presidency, despite an earlier promise that he would not.
Guinea, an impoverished nation in west Africa, has long been blighted by coups and violence from authoritarian regimes.
When the military toppled President Alpha Conde in 2021, they initially said they would return the country to civilian rule by 2024, before reneging on that commitment.
United Nations rights chief Volker Turk called on the military regime to lift bans on opposition parties and media outlets.
He also criticised what he said was a broader assault on fundamental rights in Guinea since the coup, referring to a rise in arbitrary arrests and enforced disappearances.
Breaking News
Dating app sex assault victim urges others to seek immediate help
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Kevin SharkeyBBC News NI
A student who was sexually assaulted after meeting a man on a dating app has appealed to other survivors to seek immediate help to ensure there’s a record of the abuse.
The woman, who was 20 at the time, was attacked during a short-term relationship after she moved to Belfast to begin her university studies.
Last year, 25-year-old Fearghall Joseph Mulgrew, of Mullaghmoyle Road in Stewartstown, County Tyrone was jailed after pleading guilty to sexually and physically assaulting the woman.
Sophie, not her real name, believes her attendance at a sexual assault referral centre afterwards was crucial to the prosecution.
- Warning: Some readers may find parts of this article distressing
A judge at Belfast Crown Court said Mulgrew subjected the woman to a “degrading and frightening” experience, and he used her “as a sexual toy whose personal integrity and feelings were entirely subservient to your sexual desires”.
He was given a 22-month sentence in April 2024, serving 14 months on licence.
The court was told Mulgrew was a student in Belfast when he initially met the woman on the dating app Tinder in March 2021.
They agreed that the woman would come to his accommodation for “rough” intercourse at 03:00 GMT.
The woman said it was not something she had done before, but she agreed to try it, and the pair had consensual sex.
‘He wanted to do things his way’
The victim, who wishes to remain anonymous, has now spoken about her ordeal and explained that they had been in a casual relationship for about a month.
“The day of the incident he’d made it clear that he wanted to do things his way which included rough sexual contact. I hadn’t quite expected it to be what it was,” she told BBC News NI.
“He bit me, you know, in intimate areas where I had to kick him to get him off, to get him to stop, and even though we had a safe word he made it very obvious that that wasn’t even going to work, and he held my mouth closed with his teeth so I couldn’t say anything.
“That’s what sticks with me the most, the biting, it was all over my face.”
Reporting to police
Sophie, who has since left Northern Ireland, went to the Rowan sexual assault referral centre for help soon afterwards but she did not report the incident to the police until almost a year later.
She now believes her attendance at the centre was crucial to the subsequent prosecution of her abuser.
“I would advise that, even if you don’t know, because sometimes you can be so confused and so in shock that you don’t know but you think, then just get yourself looked at.
“For me, if I hadn’t gone to the Rowan, me reporting to the police would have been 100% more difficult. They wouldn’t have had my statement from the time, they wouldn’t have had photographs, and they wouldn’t have had all the swabs and things that they took.
“That evidence is invaluable especially if you are going into court,” she said.
How are police tackling violence against women?
It has been three years since the Police Service of Northern Ireland (PSNI) launched an action plan to tackle violence against women and girls (VAWG).
The PSNI said it had made 5,042 arrests by the end of August 2025 under new legislation and conducted hundreds of targeted patrols.
They said they have also put in place four stalking protection orders using the new laws.
Each month, 84 arrests have been made on average for domestic abuse, there have been an average of 19 arrests each month for the offences of stalking, threatening and abusive behaviour, and 76 arrests each month for non-fatal strangulation.
In the 12 months to July 2025 there were 21,729 violence against women and girls (VAWG) offences recorded – a reduction of 4% compared to the previous 12 months.
Det Ch Insp Leah Crothers, one of the PSNI’s tackling VAWG leads, said they “remain committed to doing everything” they can to prevent harm and call out unacceptable attitudes and behaviours.
“We have always been clear that it will take a societal effort to make a real change,” she added.
“Tackling violence against women and girls requires commitment from all — where perpetrators are held to account, communities stand together, and we work with partners to make every space safe. This remains our goal.”
Sophie said “too many men had blurred lines of consent and a misogynistic view on life”.
“I and so many other young women have suffered because of this. I am standing up to say it is not right and the only way to put a stop to it is to educate men and boys and for women like me to feel supported enough to report.”
If you are affected by domestic abuse, there is a range of support services available via the BBC’s Action Line page.
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