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Co-op says cyber-attack cost it £206m in lost sales

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The Co-op has said the cyber-attack it suffered earlier this year cost it at least £206m in lost revenues.

The retailer’s IT networks were infiltrated by hackers in April, resulted in payment problems, widespread shortages of goods in shops, and the loss of customer data.

Co-op chair Debbie White said the “malicious” attack had caused “significant challenges” in the first half of 2025.

Overall, the retailer reported a £75m underlying pre-tax loss in the six months to 5 July, compared to a £3m profit in the same period a year earlier.

It also said profits were hit by increased staffing costs and regulations, as well as the cyber-attack.

The full cost of the attack could be much higher as the Co-op said it was also expecting there to be some impact to its business in the second half of the year.

Ms White said the group must now rebuild “better and stronger to meet the challenges and opportunities that lie ahead”.

Co-op reported its total group revenue – the amount of money a company makes from all its business activities – was £5.48bn.

That’s a decrease from the £5.6bn it reported as total group revenue for the same period in 2024.

April’s cyber-attack resulted in empty store shelves and issues with digital payments. The disruption was particularly felt in some rural areas where the local Co-op is the only large supermarket.

After initially downplaying the attack, the Co-op later admitted all 6.5 million of its member customers had their data stolen.

The business’s funeral homes also had to resort to paper-based systems.

Co-op chief executive Shirine Khoury-Haq said she was proud of how the business had responded to the attack and that it highlighted many “strengths”.

“It also highlighted areas we need to focus on – particularly in our Food business,” she said.

The attack on the Co-op came amid a challenging period for the group, as it faces rising costs and and pressure on consumer confidence from the rising cost of living.

Last year, the company reported improved profits but warned in April it would face more than £200m in costs and spending pressures in 2025, including £80m from the impact of shoplifting.

Marks & Spencer and Harrods were both hit by cyber-attacks around the same time, but the Co-op was able to resume normal trading at a faster pace as it discovered the attack earlier.

Marks & Spencer, which stopped all online sales for six weeks following its hack, said it faced a £300m financial hit.

Speaking exclusively to the BBC, hackers who claimed to be responsible for the Co-op cyber-attack said they breached the company’s computer systems long before they were discovered.

But the attackers also said that the Co-op disconnected the internet from IT networks in the nick of time to stop the hackers from deploying ransomware and causing even more disruption.

At the end of August, carmaker Jaguar Land Rover (JLR) also suffered a cyber-attack and the company was forced to shut down its IT networks.

Production at its factories in the UK was also shutdown as a result, and will remain suspended until October at the earliest affecting suppliers as well as factory workers.

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US economic growth revised up on strong consumer spending

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The US economy grew faster than previously thought this spring, fuelled by robust consumer spending and falling imports, according to new government data.

Gross domestic product (GDP), which measures goods and services production, rose at an annualised rate of 3.8% in the period from April through June – up from the previous estimate of 3.3%.

The second quarter growth – the fastest pace in nearly two years – followed a contraction earlier this year.

Economists said the US economy was doing reasonably well but some uncertainties remain.

Consumer spending rose by 2.5% in the year to the end of June, up from a previous estimate of 1.6%.

In the first three months of 2025, the US economy shrank at a rate of 0.6% as companies rushed in imports to get ahead of US President Donald Trump’s tariffs, which chipped away at GDP.

American consumers, the engine of the world’s largest economy, have remained resilient in the face of tariffs and economic uncertainty.

Retail sales rose 0.6% in August from the prior month, beating expectations, according to data from the Commerce Department released last week.

The continued strength in spending, which has defied worries about a slowdown, is in contrast to recent data showing a weakening labour market.

Employers added just 22,000 jobs in August, fewer than expected, while the unemployment rate ticked up from 4.2% to 4.3%, according to the Labor Department.

But initial claims for unemployment insurance fell last week to their lowest level since July, the Labor Market said on Thursday, in a sign that the jobs market might not be in as dire shape as other data have suggested.

“The latest economic data are considerably more upbeat than the droopy August jobs report,” said Bill Adams, chief economist for Comerica Bank.

“The latest GDP and jobless claims data should ease the bout of anxiety kicked off by the weak August jobs report.”

Economic momentum remained steady in the first half of the year despite mounting policy headwinds, said Lydia Boussour, senior economist at EY-Parthenon.

But she cautioned that “with the impact of tariffs and policy uncertainty becoming increasingly visible, slower US growth and higher inflation are still on the horizon.”

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Business

US economic growth revised up on strong consumer spending

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The US economy grew faster than previously thought this spring, fuelled by robust consumer spending and falling imports, according to new government data.

Gross domestic product (GDP), which measures goods and services production, rose at an annualised rate of 3.8% in the period from April through June – up from the previous estimate of 3.3%.

The second quarter growth – the fastest pace in nearly two years – followed a contraction earlier this year.

Economists said the US economy was doing reasonably well but some uncertainties remain.

Consumer spending rose by 2.5% in the year to the end of June, up from a previous estimate of 1.6%.

In the first three months of 2025, the US economy shrank at a rate of 0.6% as companies rushed in imports to get ahead of US President Donald Trump’s tariffs, which chipped away at GDP.

American consumers, the engine of the world’s largest economy, have remained resilient in the face of tariffs and economic uncertainty.

Retail sales rose 0.6% in August from the prior month, beating expectations, according to data from the Commerce Department released last week.

The continued strength in spending, which has defied worries about a slowdown, is in contrast to recent data showing a weakening labour market.

Employers added just 22,000 jobs in August, fewer than expected, while the unemployment rate ticked up from 4.2% to 4.3%, according to the Labor Department.

But initial claims for unemployment insurance fell last week to their lowest level since July, the Labor Market said on Thursday, in a sign that the jobs market might not be in as dire shape as other data have suggested.

“The latest economic data are considerably more upbeat than the droopy August jobs report,” said Bill Adams, chief economist for Comerica Bank.

“The latest GDP and jobless claims data should ease the bout of anxiety kicked off by the weak August jobs report.”

Economic momentum remained steady in the first half of the year despite mounting policy headwinds, said Lydia Boussour, senior economist at EY-Parthenon.

But she cautioned that “with the impact of tariffs and policy uncertainty becoming increasingly visible, slower US growth and higher inflation are still on the horizon.”

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Starbucks to close some US and UK stores

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Starbucks has said it will cut about 900 US jobs and close its worst performing stores there, as well as shutting some UK stores as part of a cost-saving move.

Most of the stores earmarked for closure are in North America and its chief executive said the revamp would reduce wait times and help revive sales.

It comes after the coffee chain announced in February it was axing 1,100 jobs and simplifying its US menu to help flagging sales in its home market.

“This is a more significant action that we understand will impact partners and customers,” chief executive Brian Niccol said, although the firm said it was still “on track” to open 80 new stores in the UK.

“While the EMEA [Europe, Middle East and Africa] business is on track to meet its commitment to open 80 new stores in the UK and 150 across EMEA this financial year, some stores in the UK, Switzerland and Austria will close as a result of this portfolio review”, Starbucks said.

Mr Niccol said in a letter to employees that the stores marked for closure were “unable to create the physical environment our customers and partners expect, or where we don’t see a path to financial performance”.

Starbucks said the US jobs set to be cut would be support staff roles.

In July, the coffee chain reported its sixth consecutive quarterly drop in sales at stores open at least a year in the US – its biggest and most important market. The company’s shares have fallen more than 8% so far this year.

Mr Niccol joined Starbucks as its chief executive last year, on the heels of a six-year stint at at the helm of Chipotle Mexican Grill. During his tenure there, the fast-casual burrito chain nearly doubled its sales.

The latest store closures and layoffs at Starbucks are part of Mr Niccol’s wide-ranging turnaround strategy in his first year at the company, as the chain tries to lure back dissatisfied customers. His efforts have included remodelling stores to revamp seating and bringing back self-service condiment bars.

Analysts at TD Cowen said in a research note on Thursday that despite Starbucks taking “aggressive actions” to boost the business, its US sales faced mounting competition from drive-through coffee shops.

They also pointed to a deteriorating perception of the chain compared with its rivals.

The company is also facing a unionisation campaign among baristas at its US stores.

Workers United – which is part of the Service Employees International Union and said it represents workers at more than 600 of Starbucks’ company-owned US stores – is fighting for a contract agreement with the company.

The union has voiced concerns about under-staffing at stores and overwhelmed baristas, among other issues.

In response to the company’s restructuring announcement on Thursday, Workers United said it was a sign that “things are only going backwards at Starbucks under Brian Niccol’s leadership”.

“Yet again, we’re experiencing new policies and major decisions being made with zero barista input,” the union said in a statement, adding that it was sending a formal request for information to Starbucks about the planned closures.

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